Support that feels effortless
Stop stitching together emails, chats, and call notes. With zyme, every request runs through a clear step-by-step workflow so your team resolves faster and customers never have to repeat themselves.
Never lose a requestEmail, chat, and phone all flow into one organized workflow. Every step is tracked—nothing gets missed or forgotten.
Spot patterns earlySee recurring issues as they emerge. Fix root causes, reduce repeat tickets, and keep customers happier over time.
Less admin, more resolutionAutomate routing, reminders, and follow-ups. Free your team to focus on the conversations that actually need a human.
Context that travelsHandoffs include full history—emails, notes, attempts—so customers don't repeat themselves and teammates pick up instantly.
Works wherever you doCloud-based workflows that run on any device. Jump in from your phone, laptop, or tablet.
Security you can trustModern encryption, role-based access, and audit-ready controls. Your customers’ data stays protected and in your control.
3x
Faster ticket resolution$2.4M
Annual savings from reduced churn87%
Reduction in customer churnFrom all over the place to all set
Most tools add complexity. zyme does the opposite—simple, visual workflows that match how your team already works, from day one.
01Build workflows that actually workMap the exact steps for each request type. From first contact to resolution, every step is clear, trackable, and repeatable.
02Route requests to the right person—instantlySet simple rules: technical questions to tech, billing to billing, VIPs to senior support. Fewer transfers, faster answers.
03See what’s working (and what isn’t)Track response times, resolution rates, and satisfaction in real time. When something slows, you’ll know where and why.
Works with the tools you already useKeep your current setup. zyme connects with Slack, Teams, Zoom, iCal, and more—so workflows fit right into your day.View integrations
Documentation & APIsBuild custom integrations or extend zyme to fit your specific support workflow needs.
Quick Start GuidesGet up and running fast with real examples from other support teams.
Workflows that work for everyone
Every request, one placeNo more digging through inboxes and chat logs. Each request enters a clear workflow you can track from first touch to done.
Customer history at your fingertipsOpen a profile and see the full journey with notes, attempts, files, and outcomes. Pick up any case with confidence.
Handoffs without the headachePass a case and the context follows. Clean ownership changes, every time.
Every request, one placeNo more digging through inboxes and chat logs. Each request enters a clear workflow you can track from first touch to done.
Customer history at your fingertipsOpen a profile and see the full journey with notes, attempts, files, and outcomes. Pick up any case with confidence.
Handoffs without the headachePass a case and the context follows. Clean ownership changes, every time.
Teams that switched got their time back
Real stories from teams who replaced scattered tools with clear, shared workflows.
"We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context."
RK
Rachel K.Customer Success Manager
"Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference."
JM
Jake M.Senior Support Agent
"My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate."
MS
Maria S.Support Team Lead
"Average response times dropped dramatically. We spend less time scrambling and more time actually helping."
TP
Tom P.Support Operations Manager
"Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless."
LC
Lisa C.Customer Experience Lead
"I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving."
C
CarlosTechnical Support Specialist
"We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context."
RK
Rachel K.Customer Success Manager
"Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference."
JM
Jake M.Senior Support Agent
"My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate."
MS
Maria S.Support Team Lead
"Average response times dropped dramatically. We spend less time scrambling and more time actually helping."
TP
Tom P.Support Operations Manager
"Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless."
LC
Lisa C.Customer Experience Lead
"I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving."
C
CarlosTechnical Support Specialist
"We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context."
RK
Rachel K.Customer Success Manager
"Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference."
JM
Jake M.Senior Support Agent
"My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate."
MS
Maria S.Support Team Lead
"Average response times dropped dramatically. We spend less time scrambling and more time actually helping."
TP
Tom P.Support Operations Manager
"Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless."
LC
Lisa C.Customer Experience Lead
"I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving."
C
CarlosTechnical Support Specialist
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