Never lose a request
Email, chat, and phone all flow into one organized workflow. Every step is tracked—nothing gets missed or forgotten.
Support that feels effortless
Stop stitching together emails, chats, and call notes. With zyme, every request runs through a clear step-by-step workflow so your team resolves faster and customers never have to repeat themselves.
Support that actually supports your team
Your team shouldn’t spend half the day hunting for context. These workflows put everything in one place—clear steps, clear owners, clear next actions.
Spot patterns early
See recurring issues as they emerge. Fix root causes, reduce repeat tickets, and keep customers happier over time.
Less admin, more resolution
Automate routing, reminders, and follow-ups. Free your team to focus on the conversations that actually need a human.
Context that travels
Handoffs include full history—emails, notes, attempts—so customers don't repeat themselves and teammates pick up instantly.
Works wherever you do
Cloud-based workflows that run on any device. Jump in from your phone, laptop, or tablet.
Security you can trust
Modern encryption, role-based access, and audit-ready controls. Your customers’ data stays protected and in your control.
- 3x
- Faster ticket resolution
- $2.4M
- Annual savings from reduced churn
- 87%
- Reduction in customer churn
From all over the place to all set
Most tools add complexity. zyme does the opposite—simple, visual workflows that match how your team already works, from day one.
- 01
Build workflows that actually work
Map the exact steps for each request type. From first contact to resolution, every step is clear, trackable, and repeatable.
- 02
Route requests to the right person—instantly
Set simple rules: technical questions to tech, billing to billing, VIPs to senior support. Fewer transfers, faster answers.
- 03
See what’s working (and what isn’t)
Track response times, resolution rates, and satisfaction in real time. When something slows, you’ll know where and why.
Works with the tools you already use
Keep your current setup. zyme connects with Slack, Teams, Zoom, iCal, and more—so workflows fit right into your day.
Documentation & APIs
Build custom integrations or extend zyme to fit your specific support workflow needs.
Quick Start Guides
Get up and running fast with real examples from other support teams.
Workflows that work for everyone
Every request, one place
No more digging through inboxes and chat logs. Each request enters a clear workflow you can track from first touch to done.
Customer history at your fingertips
Open a profile and see the full journey with notes, attempts, files, and outcomes. Pick up any case with confidence.
Handoffs without the headache
Pass a case and the context follows. Clean ownership changes, every time.
Teams that switched got their time back
Real stories from teams who replaced scattered tools with clear, shared workflows.
“We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context.”
RK
Rachel K.
Customer Success Manager
“Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference.”
JM
Jake M.
Senior Support Agent
“My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate.”
MS
Maria S.
Support Team Lead
“Average response times dropped dramatically. We spend less time scrambling and more time actually helping.”
TP
Tom P.
Support Operations Manager
“Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless.”
LC
Lisa C.
Customer Experience Lead
“I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving.”
C
Carlos
Technical Support Specialist
“We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context.”
RK
Rachel K.
Customer Success Manager
“Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference.”
JM
Jake M.
Senior Support Agent
“My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate.”
MS
Maria S.
Support Team Lead
“Average response times dropped dramatically. We spend less time scrambling and more time actually helping.”
TP
Tom P.
Support Operations Manager
“Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless.”
LC
Lisa C.
Customer Experience Lead
“I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving.”
C
Carlos
Technical Support Specialist
“We stopped losing customers to slow responses. With zyme, we reply faster and close loops without chasing context.”
RK
Rachel K.
Customer Success Manager
“Mondays used to be chaos. Now most routine tickets route and resolve automatically—and customers actually notice the difference.”
JM
Jake M.
Senior Support Agent
“My team went from overwhelmed to in control. Clear workflows and clean handoffs changed how we operate.”
MS
Maria S.
Support Team Lead
“Average response times dropped dramatically. We spend less time scrambling and more time actually helping.”
TP
Tom P.
Support Operations Manager
“Before zyme, handoffs were messy and customers repeated themselves. Now context travels and conversations feel seamless.”
LC
Lisa C.
Customer Experience Lead
“I can take time off without anxiety. The workflow shows exactly what's next, so teammates can jump in and keep things moving.”
C
Carlos
Technical Support Specialist
FAQ
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